Technical Analyst II

Job description

Overview

Where Greatness Grows The greatest achievements in history are borne from the greatness within people – where human potential meets vision, and passion fuels evolution.

Unlocking this potential is the most important thing we do at Bird.

As a leader in Canadian construction for over 100 years, the impact of our team is etched deeply within the core of our legacy.

Beyond Bird, this impact is felt in the fundamental aspects of our everyday lives.

From the critical infrastructure we depend on, to the energy and resources that keep us moving - we are powering our communities and shaping Canada’s skylines coast-to-coast.

Entrenched in the foundation of a culture built more than a century ago is an enduring quest to reimagine what is possible.

Our impact is greater than ever, and we are looking for those who seek to redefine their story.

We are a dynamic team of over 5,000 with a range of professions, backgrounds, and areas of expertise.

This breadth of diversity in people and opportunities is one of greatest aspects of building your career with Bird.

Every trajectory looks different.

At Bird, you hold the pen, and you write your story.

As you unlock your potential, you are surrounded by a team that supports you every step of the way.

Be a part of our team, where we pride ourselves on the quality of our work and the way we treat each other and our partners.

You will build a career and long-lasting relationships based on respect, collaboration, and a solution-focused mindset.

Bird is a place where you will unlock your potential and achieve your goals.

What You Will Be Working On

• District Office Support: Provide comprehensive assistance for level one and level two troubleshooting within the local office.
  
  This includes fulfilling service requests and offering remote incident support to ensure seamless operations across the national organization.
  
  
• On-Site IT Support: Travel to construction sites to set up, maintain, and troubleshoot IT equipment, including computers, printers, mobile devices, and network infrastructure.
  
  
• Network Management: Deploy and manage Wi-Fi and other network solutions tailored to remote and dynamic construction environments.
  
  
• Technology Setup: Configure and support construction-specific software and hardware, including project management tools, ruggedized devices, GPS systems, and field communication platforms.
  
  
• User Assistance: Provide technical support and training to on-site staff, ensuring they can effectively use construction-related IT tools and systems.
  
  
• Issue Resolution: Diagnose and resolve hardware, software, and connectivity issues promptly, minimizing downtime on critical construction activities.
  
  
• Equipment Maintenance: Monitor and maintain IT inventory for job sites, ensuring all equipment is functional and up to date.
  
  
• Documentation: Maintain detailed records of IT configurations, troubleshooting steps, and site-specific requirements for future reference.
  
  
• Collaboration: Work closely with the central IT team, construction managers, and external vendors to implement and optimize IT solutions that support operational goals.
  
  
• Cybersecurity Awareness: Implement and enforce IT security protocols to protect sensitive construction data in field environments.
  
  

What We Are Looking For

• Experience: 5+ years of IT support experience, district office and/or in the field or a remote setting.
  
  Familiarity with construction industry technology is a plus.
  
  
• Technical Skills: Proficiency in Windows operating systems, network setup and troubleshooting, and mobile device management (MDM).
  
  
• Knowledge of Construction Tech: Familiarity with construction management software (e.g., Procore, Bluebeam).
  
  
• Problem-Solving Skills: Ability to think critically and resolve IT issues independently under tight deadlines.
  
  
• Communication: Strong interpersonal skills to interact effectively with diverse construction teams and technical staff.
  
  
• Physical Requirements: Willingness to work outdoors and navigate construction sites safely.
  
  Must be able to lift and carry IT equipment as needed.
  
  
• Certifications (Preferred): Post secondary or CompTIA A+, Network+, or equivalent certifications.
  
  

We Put Safety First

A healthy and safe work environment is non-negotiable.

We build a culture of operational and psychological safety through engagement, learning and leadership.

We Lead With Honesty

We speak and act with integrity, clarity and care so people can trust our word and our work.

Being honest means we can deliver the best outcomes and consistent results.

We Are Stronger Together

Success is a team effort.

Our inclusive workplace enables our combined expertise, humility and creativity to unlock our greater potential.

We Are Driven To Do Great Work

We built our name on quality.

We have a passion for excellence in our work and relationships that honours our businesses and our industry.

We Create Opportunity

Rooted in a solid foundation, we adapt and grow to face the future.

We are committed to elevating each other to chart the best path forward in an evolving world.

Bird is committed to diversity, equity, and inclusion (DE&I).

This is a core part of our culture and guides our actions and strategic priorities.

We strive to create an inclusive environment where every employee can thrive and share their unique perspectives and talents.

Our ongoing commitments focus on addressing inequities and promoting a better understanding of diversity to build an inclusive and fair culture.

We recognize that diverse teams are more knowledgeable, perform better, and achieve greater success.

As such, we are dedicated to building a workforce that reflects the diversity of the communities we serve and creating opportunities for all employees to grow and succeed.

Required Skill Profession

Other General